BS 8684:2024

This British Standard gives recommendations for the design and delivery of systems and services to provide technology enabled care (TEC) using connected products.

Note 1: Achievement of the recommendations requires collaborative working between service commissioners and service providers and the willingness of all parties to identify barriers to achieving the desired outcome through review and redesign of services, service specifications and the funding models supported by the provision of TEC.

This British Standard concentrates on identifying and describing the discrete activities within the technology enhanced care service chain along with the required outcomes and outputs from each activity.

This British Standard covers the design, installation and maintenance of TEC services provided to an individual user including:

• the person-centred assessment of risks and needs;

• the identification and selection of connected products to mitigate the risks and manage the needs;

• the correct installation and commissioning of selected product(s);

• the maintenance of the installed product(s);

• the removal and decommissioning of product(s);

• the appropriate sharing of information within the service chain, not least including with the alarm receiving centre (ARC); and

• the use and processing purposes of data and consent by the user to that explicit purpose (data processing and consent).